Frequently Asked Questions
Everything you need to know about your NORTHYARD shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $75, while a flat rate of $6.95 applies to orders below that threshold.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are always free, while returns for a refund to the original payment method incur a $5 restocking fee.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific fit notes in the product description.
What payment methods do you accept?
NORTHYARD accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay and Klarna.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our carrier's website. You can also track your package directly through your NORTHYARD account dashboard.
Are your materials sustainably sourced?
Sustainability is a core value at NORTHYARD. 60% of our current collection is made from recycled polyester or organic cotton, and we are committed to reaching 100% sustainable materials by 2026.